Shipping policy

Shipping At A Glance

Shipping Detail Policy Specification
Shipping Cost FREE (Lower 48 States)
Handling Time 0 - 3 Business Days (Monday–Saturday)
Transit Time 2 - 5 Business Days (Monday–Saturday)
Order Cut-off Time 2:00 PM MST (Phoenix Time)
Shipping Carriers UPS, FedEx, USPS, & LTL Freight
Delivery Area Lower 48 United States Only

 

 

Order Confirmation & Processing

Every order is confirmed via email immediately upon placement. This confirmation indicates we have received your order and authorized your payment method for the transaction.

  • Handling Time: 0–3 business days (Monday–Saturday). Orders placed before our cut-off time of 2:00 PM MST (Phoenix Time) will begin processing the same business day. Orders placed after this time will begin processing the following operational day.

  • Transit Time: 2–5 business days (Monday–Saturday) once the shipment leaves our facility.

  • Tracking Information: We will automatically send shipment tracking details to the email address provided at checkout within 3 business days of your order being processed. If you do not receive tracking updates within this window, please contact our support team at support@regainedmobility.com.

  • Freight Deliveries: For large or heavy mobility items requiring LTL freight, a delivery appointment is required. The carrier will contact you directly via the phone number provided at checkout to coordinate a convenient delivery window.

Delivery Area

We ship exclusively to the contiguous United States (Lower 48 states). We currently do not ship to Alaska, Hawaii, P.O. Boxes, or international destinations.

Damages & Inspections

We take great pride in ensuring your mobility equipment arrives safely. Please inspect the packaging of your item(s) immediately upon arrival. If you notice any visible damage to the outer packaging, please ensure it is noted on the carrier’s delivery receipt when signing.

  • Reporting Window: Please report any structural or cosmetic damages to our team within 72 hours of delivery.

  • Evidence Required: To process an insurance claim with the carrier, please take clear photos of the packaging and the item before final assembly, and send them to support@regainedmobility.com.

  • Resolution: We will handle the entire claim process on your behalf and arrange for immediate replacement parts or a brand-new replacement unit to be shipped out to you at no additional cost.